Customer Information Systems
Helping Utilities become more efficient, flexible and responsive is the central focus of
our CIS solution. With increasing pressures to improve customer service, achieve ROI while
upgrading antiquated systems and keep projects within scope, Utilities are looking to
partner with specialized technology experts to provide strategic solutions. With over
200 successfully completed projects, Waggware’s expertise in
Implementation, Configuration, and
Integration deliver functionality and value that meets the ever changing
needs and challenges for North America’s best performing Utility companies in both regulated
and deregulated markets. From process reviews and design to implementation Waggware has the
absolute end-to-end customer life cycle solution.
Waggware offers unmatched technical expertise across a wide array of CIS
applications. As a gold level Oracle partner we specialize in:
- Oracle Utilities Customer Care and Billing (CC&B)
- Oracle Siebel CRM
- Oracle Utilities Billing Component
Solutions Tailored to your Unique Business
Whether you are an Energy Retailer or a
Municipal & Public Owned Utility Waggware’s Customer Life Cycle
Solution (CLCS) allows you to respond to your customer’s changing demands and improve
operating efficiencies and profitability.
Waggware’s CLCS offers the highest level of flexibility, adopts a design of configuration
over coding and is deployed and supported by a team of Integrators that have extensive,
proven market knowledge and technology expertise. We've designed the customer life cycle
solution to easily allow for implementation of continuous improvements including optimizing
credit and collections, call center efficiency, and adapting to constantly changing
regulatory, competitive and business requirements.
The Waggware Solutions Team
Waggware’s team of CIS Consultants are specialists in every aspect of the CIS platform
including utility customer information-service connection, meter reads, rating, billing,
payment processing, collections, field service, and meter management. Our proven
methodologies will help reduce the risk of your project with proven techniques and
proprietary tools designed to automate and streamline the implementation or upgrade process.
Waggware is your strategic integration partner to:
- Build solutions and frameworks
- Review Business processes and objectives, and advise on functionality and technical decisions
- Architect integration strategy and scenarios
- Define and deploy best practices
- Evaluate and recommend products and technologies
- Stay ahead of the curve on new technologies
Contact us today to