CIS Support Solutions

Professional Services

Helping Utilities become more efficient, flexible and responsive is the central focus of our CIS Support Solutions. We offer proven expertise in business process reviews, solution design, implementation and configuration of CIS systems. Our methodologies and experienced group of consultants will help reduce the risk of your project with proven techniques and proprietary tools designed to automate and streamline the implementation or upgrade process.

Waggware offers unmatched technical expertise across a wide array of CIS applications including:

  • Oracle Customer Care and Billing (CC&B)
  • Oracle Billing Component (Lodestar)
  • SAP
  • Peace
  • Excelergy
  • Banner
  • Orcom
Managed Services

We have taken the challenge out of finding reliable and knowledgeable support for your CIS or CRM environment. Our highly skilled functional and technical teams are ready to provide as much or as little support as your company needs. Waggware’s Project Team will manage your project in multiple phases based on the Software Development Life Cycle (SDLC) and Project Management Institute (PMI) Methodology. Our portfolio of services include:

  • Implementation
  • Configuration
  • Production Support
  • Quality Assurance
  • Help Desk
  • Custom Application Development
  • System Integration Services

Contact us today to discuss how Waggware can provide qualified, reliable and on-demand support to your CIS implementation.

Customer Information Systems

Customer
Information Systems

Respond swiftly to customer demand & operate more profitably.

Meter Data Management

Meter Data
Management

Leverage meter data and improve customer service offerings with an effective MDM solution.

System Integration Services

System Integration
Services

Tap into the proven expertise that our professional services consultants can provide.