Customer Information Systems (CIS) implementations are costly, disruptive and enormously complex.  Often CIS replacements cost millions of dollars with projects running several years.  A Utility’s decision to replace or revive must be made carefully.  If your not ready to make the plunge to replace your CIS but find your technology unable to keep up with the business requirements, why not try these life extension strategies.

• Optimize performance by introducing Data Archiving
• Remove communication silos by replacing Point to Point integration with Service Oriented Architecture middleware.
• Develop custom adapters to support improved integration
• Comply with new business and regulatory realities by custom developing bolt-ons

Over the next several weeks I plan on blogging on how Utilities can extend the life of their CIS.  Much of what I will be speaking too will be based on Waggware’s 10 years of experience with extending the life of a CIS system.  I’m certain that our unique perspective will provide your Utility with ideas on how to truly adapt and perform to meet your business objectives.