Projects - especially IT projects fail! In many cases IT projects fail more often then they succeed. Reports by Gartner, Butler, Forrester Research and AMR all point to disappointment. Consider the following CRM failure statistics:
| Year |
Research Agency
|
Failure Rate
|
| *2001 |
Gartner |
50% |
| *2002 |
Butler Group
|
70% |
| *2005 |
AMR Research
|
18% |
| *2006 |
AMR Research
|
31% |
| *2007 |
ARM Research
|
29% |
| *2008 |
Forrester Research
|
47% |
* Research data care of Michael Krigsman from his ZD Net Post CRM Failure rates 2001- 2009
The above failure data is troubling and sends a strong signals that much room for improvement exists. The data variances reported by the different agencies potentially indicate that the word failure is ambiguous and is defined differently depending on what character you played in the software implementation process. It is for this reason that Paul Hart and I sat down earlier this week to help define what makes an IT Project Fail.
#IT Fail - Defining IT Project Failure from Waggware on Vimeo.