Waggware will once again be participating in one of the largest Energy and Utility industry Customer Service conferences in the world, CS Week.  Scheduled from May 1-4th in Dallas/Ft. Worth, Texas this year's conference will feature over 60 workshops focused on the industry’s core i... [More]

Waggware is committed to developing in-depth expertise and excellence in delivering the suite of Oracle Utilities solutions.  As part of this committment Waggware will be attending and participating at Oracle Open World 2010 to be held in San Francisco, California from October 2 - 6, 201... [More]

“EnerCare .” an Ontario, Canada based water heater and HVAC rental and sub-metering company, has selected Waggware and Oracle Utilities Customer Care & Billing (CC&B) to consolidate multiple billing platforms onto one technology platform in an effort to reduce overall costs, improve data visibility across the enterprise and improve the end user experience through enhanced system functionality. [More]

Waggware is pleased to announce it has recently added, Harry Smith, Senior Project Director to its firm.  After working closely with Waggware on various projects over the years Harry Smith has joined Waggware full time to lead our CIS Delivery Program and Center of Excellence.   ... [More]

Waggware is once again participating in CS Week 35 in Orlando, Florida from May 23-26.  This will be Waggware’s 4th year hosting a booth at the premier educational event for the Energy and Utility industries including cooperative and municipal management.  Covering key topics such ... [More]

Customer Information Systems (CIS) implementations are costly, disruptive and enormously complex.  Often CIS replacements cost millions of dollars with projects running several years.  A Utility’s decision to replace or revive must be made carefully.  If you’re not ready t... [More]

Customer Information Systems (CIS) implementations are costly, disruptive and enormously complex.  Often CIS replacements cost millions of dollars with projects running several years.  A Utility’s decision to replace or revive must be made carefully.  If your not ready to make... [More]

This week I attended along with 34 other Utility professionals the EUCI CIS Conference with a theme "To Revive or Rebuild?" in Chicago.  This small intimate group enabled lively discussions and generated thoughtful insights into unique challenges of building a business case for chan... [More]