Last week at the Strategy Lab we did a quick video on the definition of an IT Project failure - a simplistic yet critical post in establishing the foundation for our upcoming discussions on the 9 critical steps of implementing enterprise software that will optimize your business.  In to... [More]

Projects - especially IT projects fail!  In many cases IT projects fail more often then they succeed.  Reports by Gartner, Butler, Forrester Research and AMR all point to disappointment. Consider the following CRM failure statistics:    Year Research Ag... [More]

Paul Hart and I sat down earlier this week and discussed some of the reasons why organizations invest heavily into implementing new software. Whether a company implements a CRM (Customer Resource Management, CIS (Customer Information System), ERP (Enterprise Resource Management) or BI (Business In... [More]