Waggware will once again be participating in one of the largest Energy and Utility industry Customer Service conferences in the world, CS Week.  Scheduled from May 1-4th in Dallas/Ft. Worth, Texas this year's conference will feature over 60 workshops focused on the industry’s core i... [More]

“EnerCare .” an Ontario, Canada based water heater and HVAC rental and sub-metering company, has selected Waggware and Oracle Utilities Customer Care & Billing (CC&B) to consolidate multiple billing platforms onto one technology platform in an effort to reduce overall costs, improve data visibility across the enterprise and improve the end user experience through enhanced system functionality. [More]

This week I attended along with 34 other Utility professionals the EUCI CIS Conference with a theme "To Revive or Rebuild?" in Chicago.  This small intimate group enabled lively discussions and generated thoughtful insights into unique challenges of building a business case for chan... [More]

"This is a great time for these guys - they're looking at $700 to $1100 a day!'' – Peter Gleeson, Executive General Manager, Chandler Macleod February 17th, 2011, Peter Gleeson of Chandler Macleod, one of Australasia’s leading suppliers of Human Resource outsourc... [More]

The Waggware offices are in a constant buzz as of lately partly because our developers, engineers and project managers are racing to ensure our customers are achieving their business goals and objectives.  As 2009 enters its final month I am pausing to reflect on many of our successful projec... [More]

The 9 critical steps in Implementing Enterprise Software is a methodology that can help limit your exposure to an IT project failure.  As we described in a previous post an IT Project Failure is when a project is over budget, has missed key deadlines and failed to meet the business objectives... [More]

A lot of talk and discussion has been going on between our project managers & analysts in the Waggware offices about choosing the appropriate software development project approach (Waterfall vs. Agile).  I'll share with you some of the outcome of our discussions: Waterfall ensure... [More]

Companies that improve processes become more productive, save money and retain customers.  One of the most important tools in improving processes with-in the typical company is Enterprise software.  As a result the selection and implementation of major enterprise software should never be... [More]