Bill Print Production & Mail

With the introduction of competition in deregulated markets and the demand for efficiencies in regulated markets Utilities must continue to search for opportunities that differentiate themselves from the competition and introduce cost savings. Waggware offers a flexible and scalable outsourced solution to optimize the billing and collections process and improve the customer experience.

• E-Billing & Self Service
• In-Bound Payments

E-Billing and Self Service

Utility customers are demanding more billing flexibility, transparency and user friendly self serve options. Waggware offers E-Billing and Self Service expertise to help Utilities manage customer relationships and meet those expectations to improve customer service. Through our outsourced solution customers are empowered to manage their usage through real-time access to detailed usage and billing information. Utilities realize value and cost savings through paperless billing and reduced administrative costs as customers move to more self-sufficient online account management options.

In-Bound Payments

With Utilities having to manage multiple payment streams Waggware’s In-Bound Payment outsourced solution streamlines the payment process. Our customizable application offers flexible payment options improving the customer experience and helps reduce Day’s Sales Outstanding (DSO) through collections optimization. Waggware can configure your solution to integrate seamlessly with your current systems and align with your business processes.

Contact us today to discuss how Waggware can provide a flexible, comprehensive solution to meet your customer billing requirements.